For answers to some of our most frequently asked questions, please refer to the list below. Still can’t find what you’re looking for? You can e-mail Customer Service at firstname.lastname@example.org.
Ordering & Checkout
Do I have to register to place an order?
Absolutely not. You may continue checkout as a guest without registering to become a member. However, the benefits of registering are numerous! You can enjoy great features like a wish list, address book, online order tracking, and saved shopping carts.
How do I place an order?
Ordering is easy! Find the items you’re looking for by browsing through our categories. You can also search by product name or keywords. Once you find an item you like, choose a color, enter a quantity and click the add to cart button.
When you’re ready to check out, click on my cart link or the checkout button to review the items in your cart. To start the checkout process, click continue checkout. If you have not already signed in, you will be taken to a sign-in page where you can log in or choose to continue as a guest. You will then fill in your billing, shipping, and payment information. When you are finished, simply click place order and your order will be on its way. You will receive an order number for reference, and an order confirmation will be e-mailed to you shortly.
You can also place your order by calling (02) 4440719 or (02) 5469047, Monday-Sunday, 8:00 a.m. to 6:00 p.m.
How do I apply a coupon code at checkout?
When you are done placing items in your shopping cart, proceed to checkout. You will see a box entitled online coupon. Enter your coupon code into the box and click apply. It’s that simple!
If I order an item from a wish list, when will the wish list be updated?
If your order contains an item that you have added from a wish list, that wish list will be updated as soon as you submit your order.
How will I be notified of any back-ordered items?
We knock ourselves out to keep every item in stock, and we succeed 99% of the time. If we do need to back-order merchandise, the back-order date will be noted on the product detail page and in your shopping cart.
How will I know if Charts Unlimited received my order?
If you logged in before placing your order, you will receive a text or call confirmation of your order.
We always send an e-mail confirmation after you place your order. This confirmation will include your entire order summary and your order number. If you don’t receive a confirmation within a few minutes, please contact us at email@example.com so we can confirm your e-mail address.
Can I make changes to an order I have already placed?
We work hard to get every order out the door and on its way to you as quickly as possible. Because we process orders so quickly, we can’t alter or cancel an order once it has been placed. However, you can be sure we will always provide you with a satisfactory solution! We have the best return policy around: If you’re unhappy with any item for any reason, just return it to us for a full refund or exchange. Your satisfaction is our number-one priority!
What payment methods do you accept?
We are now accepting Paypal payments. We also accept bank payments through BPI and BDO. Bank details will be sent via email together with the Order #.
What delivery methods do you offer?
We use Xend Express as our courier. Shipping fee will depend on the size and quantity and it will be included in the email once we have sent your order. The email include the tracking number and shipping fee.
When will you ship my items?
If payment is confirmed, we usually ship orders the following day. For bulk orders, schedule of shipping will depend on the quantity of your orders.
How do I track my order?
We will you give a tracking number via email. You may track your order via tracker.xend.com.ph
Can I send my items to multiple addresses?
Yes, you can easily split up your order and have items sent to different destinations. Select the ship to multiple addresses option on the billing information screen of the order process. You can then assign different addresses to each item within your order.
Registration, E-Mail & Password Help
How can I become a registered member of your website?
Registration is easy and free! Simply fill out our online form, and you’ll begin enjoying all the benefits that membership has to offer.
What if I forget my password?
Click on the link under Forgot your password?. On the password help screen, simply enter your e-mail address. A temporary password will be e-mailed to you.
To protect your privacy, Charts Unlimited does not have access to your password. But you don’t have to sign in to place an order, simply check out as a guest!